Zalo OA User Guide

Zalo OA User Guide

  • For the Admin User who can only change the settings in SotaERP Chat OA.Only Admin users can access to Configuration menu

../../_images/configuration1.png

Field

Description

Name

Name of the app in Zalo OA

App ID

ID of the app in Zalo OA

App Secret

Passowrd of the app in Zalo OA

Authorization URL

Authorization URL in Genaral Zalo OA

  • Afterward, click on Get Authorization Code

../../_images/configuration_menu.png

  • A window allowing Zalo application to appear -> Scroll down and click on agree.

../../_images/zalo_window.png

  • Go back to SotaERP and reload the configuration page. After configuring the Zalo module, you can start working with Zalo Official Account directly within your SotaERP application

  • Click Get New Zalo Contacts then go to menu Chat Room you will see list of contacts that chat with Zalo OA account

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  • Click Attend to begin chat with Zalo OA account

  • You will see the chat in Waiting list is moved into Attending list. Now you send emoji, send message, send file,…

../../_images/chat_2.png

  • You can search and drag the products into chat, the system will automatically create a message with name of the product and price

../../_images/chat_3.png applications/zalo/zalo_odoo_image/chat_4..png

Default Answer

  • You can create sample responses beforehand by generating quick response templates. Go to Settings -> Default Answers

../../_images/default_answer.png

Field

Description

Name

Name of the app in Zalo OA

App ID

ID of the app in Zalo OA

App Secret

Passowrd of the app in Zalo OA

Authorization URL

Authorization URL in Genaral Zalo OA

  • Once you finish the quick response setup you can use in chat by clicking this icon

../../_images/default_answer_1.png

Search Chat

  • You can search the person who you want to chat by clicking this icon and tpye name of the person you want to chat

../../_images/search_chat.png