The Odoo 18 version, launched with many outstanding features and improvements, brings a wave of innovation to the user community. Especially, one of the notable points in Odoo 18 is the strong integration of artificial intelligence (AI) into the software's modules. AI not only supports task automation but also enhances data analysis and decision-making capabilities for businesses.With these AI features, Odoo 18 helps businesses not only enhance work efficiency but also optimize production processes, sales, customer management, and many other areas.
In this blog, we will explore the outstanding AI features in Odoo 18 and learn how they can help businesses optimize workflows, enhance efficiency, and quickly respond to changing market demands.
Read more: What is OdoOdoo? Outstanding features of Odoo Software
1. Integrate Chat GPT into multiple modules
AI is being applied across multiple platforms, and the integration of AI into ERP systems is rapidly developing. With the benefits that AI brings, helping businesses optimize processes and create efficiency:
- Create content quickly: AI assists in writing articles, generating text for marketing campaigns, drafting emails, and other documents without having to start from scratch. Chat GPT can automatically suggest ideas, catchy titles, and write complete articles based on a few provided keywords or topics.
- Minimize creative time: Instead of having to write content from scratch, users can rely on AI to quickly generate quality texts, saving time and improving work efficiency.
- Simplifying the creative process: Using Chat GPT helps users easily create content for marketing campaigns, synchronize messages, and improve customer engagement.
2. Automatic invoice processing using OCR
OCR (Optical Character Recognition) technology combined with AI in Odoo 18 helps automate the invoice processing workflow:
- Automatic document scanning: AI can scan invoices from various sources, including emails, PDF files, and digitized paper documents. The system identifies important information such as the supplier's name, invoice number, date, amount, and other details.
- Error checking: After scanning the invoice, AI can automatically check for basic errors such as missing information or discrepancies in the amount, ensuring accuracy before entering it into the accounting system.
- Sorting and classifying invoices: The system has the ability to classify invoices into the correct categories, from personal invoices to large data batches, making tracking and storage easier and more efficient.
- Increase processing speed: The automated invoice processing system helps minimize manual work, save time, and reduce human errors.
3. Automated accounting reconciliation using AI
Before the Odoo 18 version, users had to perform manual accounting reconciliation through a widget, a time-consuming and error-prone process. However, with the integration of AI in Odoo 18, this process has become simpler and faster:
- Automatically select and mark reconciliation items: AI can automatically search for and mark items that need reconciliation in the accounting system, saving users time.
- Make accurate suggestions: Based on previous data and accounting rules, AI will propose accurate reconciliation items, allowing users to complete the process with just one confirmation.
- Minimizing errors and mistakes: AI helps reduce the risk of errors in the reconciliation process, thereby enhancing accuracy and efficiency in accounting work.
- Follow the BBC article on AI and accounting. They mentioned that: "According to a KPMG survey, four out of ten senior audit professionals expect that the increased efficiency AI can bring will lead to a reduction in the size of audit teams."
- This feature has also been available since Odoo 17, however, with the release of Odoo 18, these versions are increasingly being upgraded and updated more thoroughly.
4. Warehouse management – Inventory forecasting and automatic replenishment
Warehouse management is one of the key factors that help businesses maintain efficient operations and optimize costs. Odoo 18 uses AI to help businesses forecast and manage inventory:
- Historical data analysis: AI has the ability to analyze historical data on sales, order quantities, supplier delivery times, and market trends. From there, the system can forecast future product demand.
- Automatic restocking: Based on demand forecasts, AI can automatically create orders or replenish inventory when necessary, helping to avoid stockouts or excess inventory.
- Process optimization: AI helps minimize errors in warehouse management, thereby saving storage costs and enhancing accuracy in operations.
Read more: How does Odoo software transform inventory management?
5. Website – Create content with AI, suggest layouts & smart chatbot
The Website Builder of Odoo 18 has been significantly upgraded thanks to AI, making it easier for users to create and manage website content.
- Automatic content creation: AI helps generate content for websites, from articles, product descriptions, to landing pages. This helps reduce the time for content creation while ensuring consistency in marketing campaigns.
- Smart layout suggestions: AI can propose website layouts based on market trends and user preferences, making your website more attractive and user-friendly.
- Smart chatbot: The AI chatbot helps interact with customers directly on the website, answers frequently asked questions, and provides necessary information quickly and efficiently.
6. Scan CVs with AI - optimize the recruitment process
AI in Odoo 18 also helps simplify the recruitment process:
- Automatically fill in information from the CV: Users just need to upload the candidate's CV, and the AI will automatically analyze and fill in the data into the appropriate fields in the recruitment form, including information about skills, experience, and education.
- Minimizing errors: Manually entering information is prone to mistakes, but AI helps reduce these errors while saving time for the recruitment department.
- Optimizing the recruitment process: AI helps analyze CVs quickly and efficiently, allowing the HR department to swiftly filter out suitable candidates, reducing recruitment time.
7. CRM Module - AI Lead Scoring - managing potential customers becomes easily
AI Lead Scoring is a groundbreaking feature in the CRM module of Odoo 18, making the management of potential customers easier and more efficient. Specifically:
- Predicting conversion potential: AI analyzes data from potential customers to predict the success rate of each sales opportunity, thereby classifying and prioritizing potential customers with the highest likelihood of conversion.
- Optimizing the sales process: Sales teams can focus on high-potential customers, helping to optimize time and resources.
- Streamlining resource allocation: Automatically classifying potential customers helps businesses allocate sales personnel intelligently and efficiently.
8. Accounting - AI and process automation
Odoo 18 continues to enhance AI features in the accounting field, with significant improvements:
- Automating invoice digitization with AI: AI has the ability to scan and recognize information on invoices in PDF or image format, helping to minimize manual data entry and increase accuracy. The recognition rate reaches up to 98%, helping to save time and effort for the accounting department.
- Automatic bank reconciliation: AI can automatically handle the reconciliation of bank transactions and find matching entries in the accounting ledger. This helps achieve an automatic transaction matching rate of up to 95%, minimizing errors and reconciliation time.
9. Point of Sale (POS) - Improving the payment process
The POS module in Odoo 18 has been upgraded with AI features, creating exceptional convenience for both sellers and customers.
- Automatic QR code scanning: The POS system now integrates QR code scanning, helping to speed up the payment process and reduce customer waiting times.
- Self-service kiosks: AI-supported self-service kiosks allow customers to choose their meals, make payments, and receive invoices quickly without the need for staff assistance, enhancing customer experience and operational efficiency.
10. Supply chain - AI in warehouse and order picking management
Odoo 18 offers powerful AI enhancements in the field of supply chain management, helping to improve efficiency and flexibility:
- Smart order processing: AI can predict product demand, automatically adjust order quantities, and change bookings instantly to match real-time conditions.
- Barcode management: AI helps identify and process barcodes quickly and accurately, ensuring that picking and inventory management processes run smoothly and without issues.
11. Marketing supported by AI
Odoo 18 enhances marketing capabilities by integrating AI technologies, helping to optimize marketing campaigns and increase customer engagement.
- Automatic social sharing: The AI application helps businesses promote content on social media platforms, while also sending electronic cards that can be posted online with just one click, expanding their reach.
- Predictive marketing analytics: AI uses machine learning algorithms to predict the performance of marketing campaigns, optimize advertising spending, and help businesses accurately target customer segments.
- Automated content creation: AI can generate personalized advertising materials for each customer, from social media posts to email campaigns, saving time and enhancing efficiency.
- Multi-channel lead nurturing: The lead nurturing process occurs automatically through email, SMS, and social media, helping to maintain contact with customers and increase conversion opportunities.
- Personalization of email marketing: AI has the ability to segment contact names in the mailing list, thereby sending more personalized emails, which helps increase open rates and engagement.
12. Improve the website and e-commerce with AI
Odoo 18 brings new AI features to Website Builder and E-commerce, making it easier for businesses to manage and optimize their websites.
- Smart product recommendations: Based on user behavior and preferences, AI will suggest suitable products, helping to increase conversion rates and sales revenue.
- Improving user experience: AI will automatically adjust the layout of the website based on user preferences and behavior, enhancing its attractiveness and usability.
- Smart order management: AI can automatically track and manage orders, helping businesses reduce errors and improve the delivery process.
13. Conclusion
Odoo 18 is not only a comprehensive business management software but also a powerful tool thanks to the integration of artificial intelligence (AI) into key modules. The AI applications in Odoo 18 not only help automate complex processes, from lead management, accounting, to marketing and e-commerce, but also enhance accuracy and efficiency in each process. Thanks to AI, Odoo 18 provides predictive and optimization capabilities, helping businesses save time, reduce errors, and improve customer experience. The application of AI in modules such as CRM, POS, inventory management, and accounting also helps businesses quickly seize opportunities and flexibly respond to market changes.
With these advanced features, Odoo 18 not only helps businesses improve operational efficiency but also opens up new development potential, providing a sustainable competitive advantage. The application of artificial intelligence in business processes is becoming a crucial factor that helps companies optimize operations and create a difference in the modern business environment. Contact us for consultation and to receive free materials.