Agile Helpdesk Management App

User-friendly interface - keeping track all activities in one single platform


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Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.

Awesome user interface

Track, prioritize, and solve customer tickets.



Multi-channel, creative. 

Communicate with your customers anywhere.

Email

New incoming emails create tickets automatically.

Website Form

Qualify your customers queries with a customizable website form.

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors.

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses.


SotaERP Helpdesk is optimized for your team's productivity:

Automate emails or actions at different stages of ticket resolution.

Define dynamic email templates to automate the most common responses.

Escalate tickets to your manager in just a click.

Invite experts into a live discussion.

Use canned responses in live chat for instant answers.

Allow customers to
close their tickets

Grant autonomy. Improve productivity.

Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.

Fully integrate with other SotaERP apps


 Live chat

Engage directly with your website visitors to attract leads and boost online sales. 

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 CRM

Keep track of all interactions with your opportunities and customers and improve your sales cycle.

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 Website

Launch an awesome enterprise website that is fully-customizable and SEO friendly.

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 Forum

Engage and foster connections within your community by actively participating

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Unleash your growth potential

No credit card required

Try now - It's free